Edelweiss CEO details ‘poor landing experience’ with IndiGo, airline responds | Trending

Radhika Gupta, the Managing Director and CEO of Edelweiss Asset Management Company (AMC) took to X to share her dissatisfaction with IndiGo. She detailed all the things that transpired post-landing. IndiGo shared a response to her and said that they would investigate the matter. Radhika Gupta shared her experience with IndiGo on Twitter. “Very poor landing experience @IndiGo6E with a child. The purpose of giving strollers at a flight gate on departure is so it is returned at the gate on arrival because you need strollers to carry a ba immediately,” wrote Gupta on X. (Also Read: Edelweiss CEO gets real about mental health, says everyone has ‘two lives’) She further added, “Handed over a stroller and car seat at the Dubai gate to be told we would get in at the gate in Mumbai. Forget the gate, we waited for an hour at midnight before they were located. Airport staff and @IndiGo6E were very uncooperative, especially the latter. They neither knew where the stuff would come from – belt, oversized area, or somewhere else – nor wanted to help.” At the end of the tweet, she also asked the airlines to take the feedback seriously. Gupta also shared a picture of the area where she had to wait for the stroller to be found. Take a look at the tweet shared Radhika Gupta here: This post was shared just a few hours ago. Since being posted, it has been viewed close to 70,000 times. The share also has over 400 likes and numerous comments. IndiGo also took to the comments section of the post and shared a response. The airline wrote, “Ms Gupta, we truly regret learning about your experience. We would like to assure you that we are investigating this matter on priority and will connect with you in the morning.” Here’s how others reacted to this post:An individual wrote, “Indigo has become a fish market, no consideration for senior citizens, rude in-flight staff not bothered about the issues they face all about steamrolling everyone to take off the flight and kick them out after they have landed, no empathy at all.” A second said, “I wish there were monetary damages for this kind of inconvenience caused to paying passengers. Many companies cut corners in many ways (lack of training is one) there padding their bottom line. Unless there is a financial deterrent, such acts are bound to repeat (sadly).” A third added, “As a mother, I have faced this issue multiple times. Despite constant reminders/feedback during the flight journey, they fail to deliver. It’s so difficult, especially with special children.” “These airlines are charging exorbitant amounts for tickets, especially domestic. And giving low-quality service. Very sad,” posted another. “Exciting news! Hindustan Times is now on WhatsApp Channels Subscribe today clicking the link and stay updated with the latest news!” Click here!