Gurugram man claims Zomato delivery partner ate his dinner, company reacts

A Zomato customer’s dinner took an unexpected turn after he claimed his order never arrived. He said the delivery partner’s location stayed in the same spot for nearly 40 minutes, leaving him wondering where his food had gone.Zomato customer’s delivery complaint goes viral online. (X/@RishabhKaushikk)The post was shared on X Rishabh Kaushik, who said he ordered food from Khadak Singh Ka Dhaba through Zomato at 10:58 pm. He claimed that although the app showed the delivery partner was near, the order did not arrive.“I went to track my order and, instead of finding my food, I found the delivery partner’s location, and apparently, two people were enjoying my dinner,” Kaushik wrote.(Also Read: Techie claims company offered lower salary after interview: ‘They already knew my pay’)He said the delivery partner’s icon remained at the same location for around 40 minutes. He also claimed that he was told the order had been sold for ₹100.Taking a dig at Zomato’s customer support, Kaushik wrote, “Zomato customer service has a bot sitting there too.”“@deepigoyal, this isn’t food delivery anymore. It’s a full-fledged food-sharing economy. Legends say the delivery is still standing there,” he added.What did Zomato say about the complaint?Zomato responded to the post and asked Kaushik to share his order details privately so that the matter could be checked.“Hey Rishabh, please share your order ID via DM so we can check this,” the company replied.Zomato has not publicly confirmed the customer’s claim that the delivery partner consumed his food. The allegation remains based on the customer’s account.Take a look:Why are Zomato users concerned about food safety?The post prompted several users to raise concerns about the safety of food ordered through delivery platforms. One user wrote, “This isn’t acceptable. If the delivery partner can steal the food, then they can also tamper with the food mixing anything. What about consumer safety?”Another user said, “This is the only reason I choose COD post 10 pm, just for my mental satisfaction.”“Always do COD. I have learned my lessons the very hard way. If there is no COD, don’t order it. Peace of mind is always greater than the cost of a single meal,” another user commented.Some users also shared similar experiences involving delayed or cancelled orders.“Same happened to me. They made me wait for two hours. In the end, they cancelled it with zero compensation,” one person wrote.Another claimed, “This is very common nowadays and it keeps happening every day, I think.”(Also Read: Delhi woman calls out companies for monitoring employees ‘every minute’: ‘It hurts productivity’)Meanwhile, one user questioned whether paying in cash would actually make a difference: “Does paying in cash make any difference?”(Hindustantimes.com has reached out to Zomato for a response and will update the copy once a response is received.)(Disclaimer: This report is based on user-generated content from social media. HT.com has not independently verified the claims and does not endorse them.)