Deepinder Goyal vows ‘such s**t doesn’t happen’ on Zomato in apology to Bengaluru man | Trending

insidetrack IndiaJanuary 17, 2025

510 1 minute read

Jan 17, 2025 03:58 PM Zomato CEO Deepinder Goyal apologised to a Bengaluru customer who was charged a ₹2 “veg mode enablement fee” for ordering vegetarian food. Zomato CEO Deepinder Goyal on Friday apologised to a customer after a customer flagged to him that he was being charged a fee for choosing the “veg mode” on the app to order vegetarian food. Zomato CEO Deepinder Goyal responded to a complaint Rohit Ranjan, a customer in Bengaluru. Bengaluru resident Rohit Ranjan took to LinkedIn to reveal that he was charged ₹2 as “veg mode enablement fee” on Zomato. “Being a vegetarian in India these days feels like curse. Zomato’s latest masterstroke —introducing an ‘extra charge’ for the veg enablement fleet – has officially turned us into a premium subscription plan,” the customer wrote, adding that being veg comes with a “luxury tag”. The user tagged Goyal and Zomato in his post. The billionaire CEO responded to his post a day later, profusely apologizing for he termed was an “absolutely stupid” action on Zomato’s end. “This is absolutely stupid on our part. I am super sorry for this. This charge will be removed today itself. Will also fix what’s needed to fix in the team so that such s**t doesn’t happen again,” Goyal replied to the customer in the comments section. The customer thanked Goyal for his response and prompt action. “What truly surprised me during this journey was successfully driving this idea from the ideation phase to execution while also securing senior stakeholder approval,” Rohit Ranjan told Goyal on LinkedIn. Zomato launched its “pure veg fleet” in March last year. Recommended Topics News / Trending / Deepinder Goyal vows ‘such s**t doesn’t happen’ on Zomato in apology to Bengaluru man See Less

insidetrack IndiaJanuary 17, 2025

510 1 minute read

insidetrack India

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